Jump to:
Settings
Here you will find all app parameters.
The settings are clustered into seven sections:
- User
- Call forwarding
- Queues
- Function keys
- Fax
- Download
- Info
User
- Here you can see your profile
- Change your password
- Select your primary device - for more details see chapter Overview - App menu
- Select your app language
- Set options like call waiting indication, intercom, parallel ringing
- Set ringtones
- Set voicemail settings
- Add linked extensions
Call forwarding
Set call forwarding parameters.
For more details, see the chapter Call forwarding.
Queues
Currently not available.
Function keys
Set your functions keys.
Your function keys will also be shown as contacts in your favourite list.
In the event of private use of the telephone system, the employees are to be informed in an appropriate manner about the data processing of private telephone book entries or the individual assignment of favourites / function keys. In various application scenarios, this personal information can be processed within the telephone system use/administration, during technical and operational operation, including troubleshooting or holiday substitution and substitution in case of illness, during the optimisation and during law enforcement. A distinction between business and private information cannot be made technically, or only to a limited extent.
Fax
In case you have a fax extension, you can connect it to your app in order to send and receive faxes.
You will need your fax login and PIN to connect your extension.
- Go to Settings - Fax - Add fax.
Once your fax extension is successfully connected, the feature fax will appear in the menu. Here you will find your fax history and can send faxes.
Please note that it is not possible to send encrypted PDF files or PDF files with editable fields as a fax via Cloudya.
PDF is password-protected
If a PDF file is password-protected:
1. Open the PDF file in Acrobat Reader.
2. Go to File > Properties > Security.
3. Check under Document Security whether the PDF is password-protected.
Page Extraction is not allowed
If page extraction is not allowed:
1. Open the PDF file in Acrobat Reader.
2. Go to File > Properties > Security.
3. Check Page Extraction
→ If it says Not Allowed, the setting was set automatically when the PDF file was created.
4. Generate the PDF file again, if necessary.
PDF files with editable fields
If a PDF file has editable fields:
Print the file as a PDF file.
→ You will receive a PDF file that cannot be edited.
→ You can send the file now.
Download
Here you will find the current version of the Desktop Apps for Windows and macOS for download.
Info
Here you will find more information on the app.
In the event of private use of the telephone system, the employees are to be informed in an appropriate manner about the data processing of private telephone book entries or the individual assignment of favourites / function keys. In various application scenarios, this personal information can be processed within the telephone system use/administration, during technical and operational operation, including troubleshooting or holiday substitution and substitution in case of illness, during the optimisation and during law enforcement scenarios. A distinction between business and private information cannot be made technically, or only to a limited extent.